The Four Points on our Compass
Value
Our Total Value Model provides the client with an overview of how we can provide specific economies to certain aspects of the process – preferential agent’s rates, conveyancing fees and moving costs for example. Additionally, we will demonstrate where having an expert advisor managing the practical aspects of negotiation and representation on your behalf provides both reassurance and peace of mind.
Trust
It all starts with us not treating our clients purely as a commission. It keeps the focus first and foremost on the client’s pressure points, needs and outcomes. Trust must also be rooted in transparency and practical delivery, so we use our Total Value Model to ensure that we do what we say we’re going to do, to the client’s satisfaction.
Experience
To deliver the greatest end to end service in something as life-changing as moving home requires the ability to take my 30 years’ background in property, and to convert the insight and know-how from that, into an experience for our clients that is seamless and stress-free. The greatest measure of this experience should be that you arrive at the end of it having felt fully supported, and secure in the knowledge that every decision you made was informed and thoroughly thought-through.
Relationship
Our relationship with you and how we secure it is paramount. In our first conversation we will fix the foundations between us – setting the rules of engagement – how often you like to be updated, the best way to contact you, best times in the day, who needs to be in the loop – on your terms and in your favour, as well as the practical specifics of what you require us to do for you. These are critical to building the right kind of relationship to deliver the best service bar none.